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Effective February 8, 2008, the Manufactured Home Dispute Resolution Program is available for use in providing the timely resolution of disputes between manufacturers, retailers and installers of manufactured homes regarding responsibility, and for the issuance of appropriate orders for the correction or repair of defects in manufactured homes. Defects in homes must be reported during the one-year period beginning on the date of installation to qualify for resolution under the Manufactured Home Dispute Resolution Program.

Also effective February 8, 2008, at the time of signing a contract for the sale or lease of a manufactured home, the purchaser must be provided with a retailer's dispute resolution notification and each home must be sold or leased with a manufacturer's dispute resolution notification located in the homeowners manual.

More information can be found at the external Manufactured Home Dispute Resolution website at www.huddrp.net.

Questions regarding the program, regulations or forms can be directed to mhs@hud.gov.

• How and Where to File A Dispute Resolution Complaint

• Frequently Asked Questions about Dispute Resolution

• Dispute Resolution Program Brochure (Download)
   

If a problem arises with a manufactured home, the first contact should be the retailer. Most problems can be eliminated quickly. If the retailer cannot help, the second contact should be the manufacturer. Manufacturers, for the most part, are quick to respond to problems.

It is important to put a report of a defect in writing so that there will be proof of date of delivery. Also, make a copy to keep with your records. After reporting an alleged defect, the reporting party or homeowner is encouraged to allow time for a satisfactory resolution of the reported defect before initiating the Manufactured Home Dispute Resolution Program.