How and Where to File A Dispute Resolution Complaint | HUD.gov / U.S. Department of Housing and Urban Development (HUD)

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How and Where to File A Dispute Resolution Complaint

NOTE TO HOMEOWNERS

If a problem arises with your manufactured home, the first contact should be your retailer. Most problems can be eliminated quickly.
If the retailer cannot help, the second contact should be the manufacturer. Manufacturers, for the most part, are quick to respond to problems.
It is important to put a report of a defect in writing so that there will be proof of date of delivery. Also, make a copy to keep with your records.
After reporting an alleged defect, allow a reasonable amount of time for a satisfactory resolution before initiating a dispute through the Dispute Resolution Program.

Eligibility Requirements

The retailer, manufacturer, installer, HUD, or State Administrative Agency was notified of the alleged defect(s) within one year after the date the home was first installed.
The home was not reinstalled.

How To Initiate a Dispute

To submit a dispute (after determining your eligibility), complete form HUD-311-DR and email it to your state dispute resolution program contact. The following information must be provided:

Homeowner Name, Address, and Contact Information
Manufacturer, Retailer, and Installer Names and Contact Information, to the extent available
Date the report of the alleged defect was made
Name and Contact Information of the recipient(s) of the report of the alleged defect
Date of installation of the manufactured home affected by the alleged defect
Description of the alleged defect
Photos, if available (optional)

Find Your State Contact

To find the contact for your state, use the table below and click on your state's abbreviation. Currently, 26 states adminster their own dispute resolution programs. If your state does not have its own dispute resolution program, HUD's Office of Manufactured Housing Programs administers the dispute resolution (states in orange).

OFFICE OF MANUFACTURED HOUSING PROGRAMS
U.S. Department of Housing and Urban Development
451 Seventh Street, SW, Room 9170
Washington, DC 20410-8000
Telephone: (202) 402-2698 or (800) 927-2891
FAX: (202) 708-4213
Email form HUD-311-DR to: MHSDisputeResolution @hud.gov

ALABAMA
Steve Pinckard, Administrator
Alabama Manufactured Housing Commission
350 South Decatur Street
Montgomery, AL 36104-4306
PH: (334) 242-1418
FAX: (334) 240-3178
Email: steve.pinckard@amhc.alabama.gov
Website: https://amhc.alabama.gov/

ARIZONA
Tara Brunetti, Assistant Deputy Director
Arizona Department of Housing
Office of Manufactured Housing
1110 West Washington, Suite 280
Phoenix, AZ 85007-2957
PH: (602) 771-1035
FAX: (602) 771-1002
Email: tara.brunetti@azhousing.gov
Website: https://housing.az.gov/manufactured-housing/complaints

ARKANSAS
Aaron Howard, ASQ CQA
Director
Arkansas Manufactured Home Commission
900 West Capitol Avenue, Suite 400
Little Rock, AR 72201
PH:(501) 324-9032
FAX: (501) 683-3638
Email: aaron.howard@arkansas.gov
Website: https://www.labor.arkansas.gov/licensing/manufactured-home-commission/home/

COLORADO
Samuel W. Albrecht, Director
Office of Regulatory Oversight
Department of Local Affairs, Division of Housing
1313 Sherman Street, #321
Denver, CO 80203-2244
PH: (303) 864-7838
FAX: (303) 864-7857
Email: sam.albrecht@state.co.us
Website: https://cdola.colorado.gov/office-of-regulatory-oversight/building-codes-and-standards/manufactured-housing-consumer

Complaints: Beverly Bayley
PH: (303) 864-7836
Email: beverly.bayley@state.co.us

FLORIDA
Tomy Houseworth
Operations Services Manager
Department of Highway Safety and Motor Vehicles
Division of Motorist Services
Manufactured Housing Section
318 S.E. 25th Ave.
Ocala, FL 34431
PH: (352) 512-6799
Email: tomyhouseworth@flhsmv.gov
Website: https://www.flhsmv.gov/safety-center/consumer-education/mobile-manufactured-home-safety/

Designee: Ellen Saint Vil
Email: ellensaintvil@flhsmv.gov

GEORGIA
Keith Shadix
Director
Manufactured Housing Division
State Fire Marshal's Office
#2 Martin Luther King Jr. Drive, #920 West Tower
Atlanta, GA 30334
PH: (404) 656-9498
Email: manhousing@oci.ga.gov

KANSAS
John Sprague, Weatherization Field Specialist
Kansas Housing Resources Corporation
611 S. Kansas Avenue, Suite 300
Topeka, Kansas 66603-3812
PH: (785) 217-2001
FAX: (785) 232-8084
Email: j sprague@kshousingcorp.org
Website: https://kshousingcorp.org/housing-partners/manufactured-housing/

KENTUCKY
Kevin Dotson, Director, Building Codes Enforcement
Department of Housing, Building, and Construction
Manufactured Housing Division
101 Sea Hero Road, Suite 100
Frankfort, KY 40601
PH: 502-573-1795
FAX: 502-573-1059
Email: kevin.dotson@ky.gov
Website: https://dhbc.ky.gov/new_docs.aspx?cat=154

MAINE
Peter Holmes, Executive Director
Maine Manufactured Housing
Department of Professional and Financial Regulations
35 State House Station
Augusta, ME 04333-0035
PH: (207) 624-8618
Direct: (207) 624-8678
FAX: (207) 624-8637
Email: peter.t.holmes@maine.gov
Website: https://www.maine.gov/pfr/professionallicensing/home/file-a-complaint

MINNESOTA
Jason Kelzer, Manufactured Structures Supervisor
Minnesota Department of Labor and Industry
Construction Codes and Licensing Division
443 Lafayette Road North
St. Paul, MN 55155-4341
PH: (651) 491-0750
Email: jason.kelzer@state.mn.us
Website: https://www.dli.mn.gov/business/manufactured-structures

MISSISSIPPI
Connie Dolan
Fire Marshal, State Chief Deputy
Manufactured Housing Division
State Fire Marshal's Office
Woolfolk State Office Building
660 North Street, Suite 100B
Jackson, MS 39202
Email: firemarshal@mid.state.ms.us
Website: https://www.mid.ms.gov/sfm/factory-built-homes.aspx

Mailing Address:
P.O. Box 79
Jackson, MS 39205

Designee: Timothy Fagerburg
Compliance Inspector Supervisor
PH: (601) 359-1071
Email: timothy.fagerburg@mid.ms.gov

MISSOURI
David Freeman, Manufactured Housing Program Manager
Missouri Public Service Commision
Manufactured Housing and Modular Units Programs
200 Madison Street, Suite 500
P.O. Box 360
Jefferson City, MO 65102-3254
PH: (800) 819-3180
FAX: (573) 522-2509
Email: david.freeman@psc.mo.gov
Website: https://psc.mo.gov/ManufacturedHousing/

NEVADA
Tim Whitright, Deputy Administrator
Department of Business and Industry
Nevada Housing Division
3300 W. Sahara Ave., Suite 300
Las Vegas, NV 89102
PH: (702) 486-7259
Email: twhitright @h ousing.nv.gov
Website: https://housing.nv.gov/

NEW HAMPSHIRE
Marla Pike, Board Administrator
New Hampshire Office of Professional Licensure and Certification/
Installation Standards Board
7 Eagle Square
Concord, NH 03301
PH: (603) 271-2152
FAX: (603) 271-6990
Email: marla.l.pike@oplc.nh.gov
Website: https://www.oplc.nh.gov/board-manufactured-housing

NEW MEXICO
Carla Roybal, Chief Civil Investigator
NM Regulation and Licensing Department
Construction Industries Division and
Manufactured Housing Division
5500 San Antonio Drive NE
Albuquerque, NM 87109
PH: (505) 231-1438
FAX: (575) 524-6319
Email: c arla.roybal@rld.nm.gov
Website: https://www.rld.nm.gov/manufactured-housing-division/file-a-complaint/

NEW YORK
William E. Sherman
Assistant Director for Inspection and Manufactured Housing
New York Department of State
Division of Building Standards and Codes
One Commerce Plaza
99 Washington Avenue, Suite 1160
Albany, NY 12231-0001
PH: (518) 474-4073
FAX: (518) 486-4487
Email: william.sherman@dos.ny.gov
Website: https://dos.ny.gov/building-standards-and-codes

NORTH CAROLINA
Keisha Hoggard, Program Manager
Office of the State Fire Marshal
Manufactured Building Division
1429 Rock Quarry Road, Ste. 105
Raleigh, NC 27610
PH: (919) 647-0053
Email: keisha.hoggard@ncdoi.gov
Website: https://www.ncosfm.gov/manufactured-bldg/manufactured-homes

Mailing Address:
1202 Mail Service Center
Raleigh, NC 27699-1202

OHIO
Moran Nusbaum
Assistant Division Counsel
Ohio Department of Commerce
Division of Industrial Compliance
6606 Tussing Road
Reynoldsburg, OH 43068
PH: 614-644-5594
Fax: 614-728-8639
Email: Moran.Nusbaum@com.ohio.gov
Website: https://com.ohio.gov/divisions-and-programs/manufactured-homes-program/file-a-complaint-mhp

OKLAHOMA
Brian Wilson, Executive Director
Oklahoma Used Motor Vehicle, Dismantler, and Manufactured Housing Commission
421 NW 13th Street, Suite 330
Oklahoma City, OK 73103
PH: (405) 521-3600
FAX: (405) 521-3604
Email: Brian.Wilson@oumvdmhc@ok.gov
Website: https://oklahoma.gov/oumvdmhc/consumers/complaints.html

OREGON
Alana Cox, Administrator
Oregon Building Codes Division
Department of Consumer and Business Services
Building Codes Division
1535 Edgewater Street, NW
Salem, OR 97304-4635
PH: (503) 378-4133
Email: alana.cox@dcbs.oregon.gov

Mailing Address:
Oregon Building Codes Division
1535 Edgewater Street NW
P.O. Box 14470
Salem, OR 97309-0404

SOUTH DAKOTA
Paul Merriman
South Dakota Department of Public Safety
Office of State Fire Marshal
118 West Capitol Avenue
Pierre, SD 57501-2000
PH: (605) 773-3562
FAX: (605) 773-6631
Email: paul.merriman@state.sd.us
Website: https://dps.sd.gov/emergency-services/state-fire-marshal/forms-applications

TENNESSEE
James (Jim) Hightower, Director
Manufactured Housing and Modular Building Section
Tennessee State Fire Marshal's Office
Tennessee Department of Commerce and Insurance
Division of Fire Prevention
500 James Robertson Parkway
10th Floor, Davy Crockett Tower
Nashville, TN 37243
PH: (615) 253-5317
FAX: (615) 741-9388
Email: jim.hightower@tn.gov
Website: https://www.tn.gov/commerce/fire/sections-programs/fire-manufactured-housing.html

TEXAS
Jim R. Hicks, Executive Director
Manufactured Housing Division
TX Department of Housing and Community Affairs
George H.W. Bush State Office Building
1801 N Congress Ave., Suite 11.400
Austin, TX 78701
PH: (512) 475-3589
FAX: (512) 936-9635
Email: james.hicks@tdhca.texas.gov

Mailing Address:
P.O. Box 12489
Austin, TX 78711-2489

Designee: Cindy Bocz, Manager
PH: (512) 475-2884
FAX: (512) 463-7951
Email: cindy.bocz@tdhca.texas.gov

VIRGINIA
Jeff Brown, Director
Division of Building and Fire Regulation
VA Department of Housing and Community Development
Main Street Centre
600 East Main Street, Suite 300
Richmond, VA 23219
PH: (804) 371-7161
FAX: (804) 371-7092
Email: jeff.brown@dhcd.virginia.gov
Website: https://www.dhcd.virginia.gov/codes

WASHINGTON
Charles Parton
FAS Technical Specialist
SAA/IPIA Administrator
Installer Certification
Department of Labor and Industry
P.O. Box 44420
Olympia, WA 98504-4420
PH: (509) 454-3785
Email: pacs235@lni.wa.gov
Website: https://www.lni.wa.gov/licensing-permits/manufactured-modular-mobile-structures/manufactured-home-permits-inspections/

WEST VIRGINIA
Mitchell E. Woodrum, Commissioner
Division of Labor
1900 Kanawha Boulevard, East
State Capitol Complex - Building 3, Room 200
Charleston, WV 25305
PH: 304-558-7890
FAX: 304-558-2447
Email: MHBoard@wv.gov
Website: https://labor.wv.gov/Manufactured-Housing/Pages/mh-forms.aspx

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