Questions and Answers

Where can I get case information that is on record in HUD's systems?

The FHA Connection provides FHA case information using either Case Query or Case Detail.

• Case Query, available on the Single Family Origination (Case Processing) menu, provides current information for non-endorsed cases on record in HUD's origination system, the Computerized Homes Underwriting Management System (CHUMS).
• Case Detail, available on the Single Family Servicing (Monthly Premiums) menu, provides current information for all FHA cases, both endorsed (insured) and non-endorsed, based on the status of the requested case. If the case has not been insured, case information is retrieved from CHUMS. If the case has been insured, case information is retrieved from the Single Family Insurance System (SFIS). For either endorsed or non-endorsed cases, the following additonal information is provided if monthly mortgage insurance premiums were paid to HUD's monthly premium system, the Single Family Premium Collection Subsystem-Periodic (SFPCS-P):
  • Latest MIP Payment(s): Information about the last three mortgage insurance premium (MIP) payments.
  • Case Transaction Data: List of all transactions for the case in the Single Family Premium Collection Subsystem-Periodic (SFPCS-P) (i.e., all charges, payments, refunds, adjustments, etc.).

For further information on Case Detail, see the Case Detail [PDF] module of the FHA Connection Guide.

Do you have access to the FHA Connection? If not, the FHA Connection Welcome page includes links to detailed information about the website. The FHA Connection Registration Procedures [PDF] module of the FHA Connection Guide provides information on FHA Connection registration. (See also Mortgagee Letters 98-13 [DOC] and 97-14 [TXT].)

Who has access to case information on record in HUD's systems?

FHA Connection users authorized to use either Case Query or Case Detail can request and view case information. How do I get access to case information on record in HUD's systems? FHA Connection users must be authorized to request information using either Case Query (Single Family Origination/Case Processing menu) or Case Detail (Single Family Servicing/Monthly Premiums menu). If you are an authorized FHA Connection user and are unable to use these functions, contact your FHA Connection Application Coordinator to obtain the necessary authorization.

When can I request case information?

Requests for case information are processed between the hours of 8 a.m. and 8 p.m. ET Monday through Friday, excluding holidays.

Can I obtain information on cases that are not in our portfolio?

Yes, the information displayed using Case Detail (Single Family Servicing/Monthly Premiums menu) has been approved for viewing by lending institutions that are neither the servicer nor the holder.

Can I get information on an old non-endorsed case that has been archived in HUD's system?

Yes, for a non-endorsed case that is archived in CHUMS (i.e., there was no activity on the case for 13 months and it was archived), Case Detail will display the following message: 257: This case has been purged from CHUMS. To restore an archived case (take out of archive), use Case Query on the Single Family Origination's Case Processing menu. When Case Query is processed for the case, an error message is displayed indicating the case is archived. At that time, you can request that the case be restored. The case is restored by the next business day and can be viewed using either Case Detail (Single Family Servicing/Monthly Premiums menu) or Case Query (Single Family Origination/Case Processing menu). The case remains available until the CHUMS monthly archive is run.

I am in the process of purchasing a case from another lender. Where can I get information on the status of that case in HUD's systems?

The information displayed using Case Detail (Single Family Servicing/Monthly Premiums menu) has been approved for viewing by lending institutions that are neither the servicer nor the holder. I am in the process of purchasing a non-endorsed case from another lender.

Can I verify whether or not the required monthly MIPs have been paid?

Information provided using Case Detail (Single Family Servicing/Monthly Premiums menu) includes the last three monthly MIP payments made on the case to HUD's monthly premium collection system, SFPCS-P. However, the payments listed do not reflect any other transactions such as refunds or debit vouchers.

How can I determine the monthly MIP payments that have been remitted for a case?

For either non-endorsed or endorsed cases, the information displayed using Case Detail (Single Family Servicing/Monthly Premiums menu) includes information about the last three MIP payments if monthly mortgage insurance premiums have been paid to HUD's monthly premium collection system, SFPCS-P. The payments listed do not reflect any other transactions such as refunds or debit vouchers.

Where can I obtain the latest case information regarding a servicer transfer?

For endorsed cases, the information displayed using Case Detail (Single Family Servicing/Monthly Premiums menu) includes:

• name of current servicer on record in HUD's Single Family Insurance System (SFIS),
• name of current servicer - previous servicer name and telephone number,
• date the most recent servicer transfer was processed in SFIS, and
• effective date of the transfer.

This information may not reflect a recent servicer transfer that was automatically processed in HUD's monthly premium collection system, SFPCS Periodic, as a result of a MIP payment. (Note: The servicer on record in SFPCS Periodic at billing receives the monthly premium bill.)

I recently reported a servicer (or holder) transfer on a case. Where can I verify the results to make sure that that it was processed?

Servicer (or holder) transfers reported through the FHA Connection (Single Family Servicing/Mortgage Record Changes menu) can be verified by using Case Detail (Single Family Servicing/ Monthly Premiums menu). The Case Detail information displayed includes:

How is Case Detail different from the Case Query function in Single Family Origination?

The FHA Connection provides FHA case information using either Case Query or Case Detail. Case Query provides current information for non-endorsed cases on record in HUD's origination system, CHUMS. Case Detail, available on the Single Family Servicing (Monthly Premiums) menu, provides current information for all FHA cases, both endorsed and non-endorsed, based on the status of the requested case. If the case has not been insured, case information is retrieved from CHUMS, and CHUMS Last Action is displayed as the key status field. If the case has been insured, case information is retrieved from the SFIS, and SFIS Case Status is displayed as the key status field. For either non-endorsed or endorsed cases, information about the last three MIP payments is displayed if monthly mortgage insurance premiums have been paid to HUD's monthly premium collection system, SFPCS-P. Information provided using either Case Query or Case Detail reflects what is currently on record in HUD's systems.

How is Case Detail different from the Monthly Premiums Portfolio function?

Case Detail (Single Family Servicing/Monthly Premiums menu) is available, as authorized, to all FHA Connection users. The information displayed using Case Detail has been approved for viewing by lending institutions that are neither the servicer nor the holder. Information can be obtained for both non-endorsed and endorsed cases and includes the last three monthly mortgage insurance premium prayments have been collected by SFPCS Periodic, HUD's monthly premium collection system. Portfolio is also available to FHA Connection users as authorized, but information is restricted to only those cases currently serviced by the associated lending institution. Critical FHA case information is included that can be used to reconcile servicer records with HUD's records. Information provided using either Case Detail or Portfolio reflects what is currently on record in HUD's systems.