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How can we help?

HomelessnessHomelessness
Affordable Places to LiveAffordable Places to Live
HomeownershipHomeownership
Report Housing DiscriminationReport Housing Discrimination
Rent Relief & Eviction ResourcesRent Relief & Eviction Resources
Speak to a Housing CounselorSpeak to a Housing Counselor
Housing Quality & Improved Living ConditionsHousing Quality & Improved Living Conditions
Disaster ResourcesDisaster Resources
Native American ProgramsNative American Programs

HomelessnessHomelessness

What issue are you facing?
Where to get help
I am at-risk for or currently experiencing homelessness, what should I do?

HUD supports many organizations that provide housing assistance and/or supportive services to people.

HUD is not a direct service provider. For direct assistance, please dial 2-1-1 and contact a homeless service provider in your area.

  • Dial 2-1-1 or 1-866-698-6155 They are available to take your call 24 hours a day, seven days a week.

** If you dial 211 in Florida, you will be automatically directed to the 211 lead agency in your county. Follow the prompts to connect with an agency representative.

** If you call 1-866-698-6155, you will be asked to enter your zip code to direct you to the correct agency. Follow the prompts to connect with an agency representative.

You can reach the 211 info team from Monday to Friday by text, email, or online. Text and email are available in English and Spanish.

** Text your zip code to 898211 (TXT211) – M-F from 9 a.m.- 5 p.m.

** Email help@211info.org – Response within 24 hours

  • Contact a homeless service provider
  • Continuums of Care and Local Providers of Service - The CoC Program is designed to assist individuals (including unaccompanied youth) and families experiencing homelessness and provide the services needed to help such individuals move into transitional and permanent housing, with the goal of long-term stability.
  • Veterans:

    Contact the VA medical center near you and mention your interest in Veterans Affairs Supportive Housing (VASH) or find instructions for contacting the National Homeless Veteran Call Center here. You may also call the Veterans Affairs National Emergency Housing Hotline Call Center for Homeless Veterans at 1-877-4AID VET or (877) 424-3838. Calls are answered 24 hours a day, 7 days a week.

    For 24/7, confidential crisis support for veterans, dial 988 and press 1. Or text 838255 to text with a representative.

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I am in the following counties and am at-risk for or currently experiencing homelessness, where can I get help?

Counties: Duval, Hillsborough, Leon, Seminole/ Orange, Miami-Dade, Broward, Palm Beach, Lee/Southwest Florida

  • Broward

    Call 2-1-1 (available 24/7) or text 898211 (available M-F between 9am and 4pm) to get connected with health and human service programs or go to 211 Broward

    Contact a Housing Resource Center: Broward County and locate homeless assistance providers here Broward's Homeless Initiative Partnership

  • Duval County

    Call 2-1-1 (available 24/7) or text 898211 (available M-F between 9am and 4pm) to get connected with health and human service programs.

    Contact a Housing Resource Center: Duval County

  • Hillsborough County

    Call 2-1-1 (available 24/7) or text 898211 (available M-F between 9am and 4pm) to get connected with health and human service programs.

    Contact a Housing Resource Center: Hillsborough County

  • Lee County/Southwest FL

    Call 2-1-1 (available 24/7) or text 898211 (available M-F between 9am and 4pm) to get connected with health and human service programs or go to 211 Southwest Florida

    Contact a Housing Resource Center: Lee County and locate homeless assistance providers here Lee County Homeless Coalition

    Contact a Housing Resource Center: Southwest Florida and locate homeless assistance providers here Southwest Florida Homeless Resources

  • Leon County

    Call 2-1-1 (available 24/7) or text 898211 (available M-F between 9am and 4pm) to get connected with health and human service programs.

    Contact a Housing Resource Center: Leon County

  • Miami-Dade

    Call 2-1-1 (available 24/7) or text 898211 (available M-F between 9am and 4pm) to get connected with health and human service programs or go to 211 Miami-Dade

    Contact a Housing Resource Center: Miami-Dade County and locate homeless assistance providers here Miami-Dade County Homeless Trust

  • Palm Beach

    Call 2-1-1 (available 24/7) or text 898211 (available M-F between 9am and 4pm) to get connected with health and human service programs or go to 211 Palm Beach

    Contact a Housing Resource Center: Palm Beach County and locate homeless assistance providers here Homeless and Housing Alliance of Palm Beach County

  • Seminole and Orange County

    Call 2-1-1 (available 24/7) or text 898211 (available M-F between 9am and 4pm) to get connected with health and human service programs or go to Get Connected: 211 - United Way of Central Florida (uwcf.org)

    Contact a Housing Resource Center: Seminole County

    ** Scroll to page 2 of 3 for shelter resources

    Contact a Housing Resource Center: Orange County

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Affordable Places to LiveAffordable Places to Live

What issue are you facing?
Where to get help
I am in search of affordable places to live, where can I get help?

HUD is not a direct service provider. For direct assistance, please refer to the following resources:

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What additional housing resources (external to HUD) are available to me?
  • Low-Income Housing Tax Credit (LIHTC) Properties

    The Low-Income Housing Tax Credit (LIHTC) program in Florida is run by the Florida Housing Finance Corporation. Developers and Investors who participate in LIHTC get reduced federal income taxes in exchange for making an investment in an affordable housing development.

    To be eligible for an affordable unit in a LIHTC property, you must make no more than the income limit for that unit. LIHTC rents are not based on your income, but instead is set by the use restrictions tied to the unit. Note: LIHTC property owners accept Section 8 voucher tenants. To apply, contact the LIHTC property directly. You can find a map of LIHTC properties at LIHTC Database Access (huduser.gov)
    ** After clicking the link, go to the bottom right and select “Florida” and then select “Retrieve Project Data” at the bottom of the screen. A list of properties in Florida will appear

    ** You can also find LIHTC properties at FloridaHousingSearch.org | Florida Apartments | Florida Rental Homes

    USDA Rural Development Multifamily Housing
    U.S. Department of Agriculture (USDA) Rural Development (RD) Multifamily Housing programs helps property owners through loans and grants to rehabilitate properties for low-income, elderly, and disabled individuals and families as well as domestic farm laborers. USDA RD Multifamily Rental Assistance Program provides payments to owners of USDA-financed projects on behalf of low-income tenants unable to pay their full rent. Search for RD Multifamily Housing rentals in Florida

    For more information, dial (202) 720-2791.

  • Local Listings

    You are also advised to check your local city and/or county’s website for additional affordable housing opportunities.

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I need rental assistance (i.e. Section 8) from HUD, am I eligible and how do I apply?

HUD has rental assistance and housing resources through the Public Housing and Housing Choice Voucher programs.​

Public Housing​

  • Public Housing provides decent and safe rental housing for eligible low-income families, the elderly and persons with disabilities. HUD provides federal aid to local Public Housing Authorities (PHA) that manage public housing for low-income residents at rents they can afford.
  • Eligibility: Public Housing is limited to low-income families and individuals. A Public Housing Authority determines eligibility based on 1) annual gross income, 2) whether you qualify as elderly, a person with disabilities or as a family, and 3) U.S. citizenship or eligible immigration status.
  • To apply, contact your local Public Housing Authority.

Housing Choice Voucher (commonly known as Section 8)

  • The Housing Choice Voucher (HCV) program assists low-income families, the elderly, and the disabled to afford decent, safe and sanitary housing in the private market. Housing assistance is provided through HUD on behalf of the family or individual, so participants can find their own housing. You can use an HCV to pay for all or part of the rent.
  • Eligibility: A Public Housing Authority will determine eligibility for the housing choice voucher program based on the total annual gross income and family size, U.S. citizenship and specified categories of non-citizens who have eligible immigration status.
  • To apply, contact your local Public Housing Authority. During the application process, a Public Housing Authority will collect information on family income, assets and family composition. The Public Housing Authority will use this information to determine program eligibility and the amount of the housing assistance payment.
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HomeownershipHomeownership

What issue are you facing?
Where to get help
Where can I get information about becoming a homeowner?
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How do I learn about Federal Housing Administration (FHA) loans and programs?
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I am interested in buying a HUD home, where can I find information about HUD homes?
I need to know how to pay off my FHA loan, where do I find this information?
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I need home improvements, what are my options?

There are various federal loan programs and community-based programs to help with home repairs and improvements. Learn more about HUD’s Home Improvements programs.

If you have more questions, contact the FHA Resource Center

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I am facing foreclosure, what can I do?
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I am worried about lead-based paint, where can I find information about it?
Is downpayment assistance available in my area?
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Report Housing DiscriminationReport Housing Discrimination

What issue are you facing?
Where to get help
I need to report housing discrimination, where do I go?

* The Fair Housing Act prohibits discrimination because of race, color, national origin, religion, sex (including gender identity and sexual orientation), familial status, or disability.

Rent Relief & Eviction ResourcesRent Relief & Eviction Resources

What issue are you facing?
Where to get help
I am facing eviction, what can I do?

HUD supports many organizations that provide housing assistance and/or supportive services to people.

HUD is not a direct service provider. For direct assistance, please refer to the following resources:

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I need rental payment assistance, where can I get help?
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I need utility payment assistance, where can I get help?

Speak to a Housing CounselorSpeak to a Housing Counselor

What issue are you facing?
Where to get help
I'd like to speak with a housing counselor, what can they assist me with?
  • Becoming a homeowner
  • Foreclosure assistance
  • Reverse mortgages
  • Home improvements/repairs to my home
  • Renting

Speak with a HUD Approved Housing Counselor. A HUD Approved Housing Counseling Agency can offer advice customized to your housing needs.

 

Housing Quality & Improved Living ConditionsHousing Quality & Improved Living Conditions

What issue are you facing?
Where to get help
I am in HUD funded housing, where can I find information about my property/unit inspection?
What are housing quality standards?
I am worried about lead-based paint. Where can I find this information?
What are my options for home improvement?

DisasterResourcesDisaster Resources

What issue are you facing?
Where to get help
I have experienced a disaster and need to register with FEMA. What do I do?
  • Immediately after a disaster, FEMA, the U.S. Small Business Administration, and other government agencies offer initial assistance. HUD then provides additional support for ongoing recovery through programs and partnerships.
  • Register with FEMA online at: www.disasterassistance.gov
  • Register through FEMA’s disaster app on your smartphone. If you haven’t downloaded the app yet, you can go to www.fema.gov/about/news-multimedia/mobile-products
  • Call (800) 621-3362. Phone lines are open 7 a.m. to 7 p.m. local time, seven days a week until further notice. Multilingual operators are on duty.

 

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I have experienced a disaster and need to reach out to my Local Red Cross for help. Where do I go?
I experienced a disaster and need help.
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Native American ProgramsNative American Programs

What issue are you facing?
Where to get help
I need to contact my local ONAP Office. How do I do that?
What tribal programs are available to me?
I need 184 Loan Information, where do I look?
I am having issues with my HUD funded Tribally Designated Housing Entity (TDHE), where do I go?
How do I apply for Tribal HUD Veterans Affairs Supportive Housing (VASH)?

My Local Office Information


For assistance at all times, we encourage you to utilize the self-help resources above.

If you are unable to have your questions answered from the resources above, please click on the Need More Help button below to contact your local office for further assistance.

 

Need More Help?

 

Jacksonville Field Office
Dept. of Housing and Urban Development
400 W. Bay St. Suite 1015
Jacksonville, FL 32202

Get Directions

[Phone Icon]Phone: (904) 232-2627
TTY: Dial 7-1-1 (Not available in all areas)

[Fax Icon] Fax: (904) 232-3759

Dr. Alesia Scott-Ford, Field Office Director

 

Miami Field Office
Brickell Plaza Federal Building
909 SE First Avenue, Room 500
Miami, FL 33131-3028

Get Directions

[Phone Icon]Phone: (305) 536-4456
TTY: Dial 7-1-1 (Not available in all areas)

[Fax Icon] Fax: (305) 536-5765

Tiffany Cobb, Field Office Director (Acting)

 

 

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⚠ In Distress? Reach Out for Help Now


At HUD, we know housing challenges often come with other struggles. You’re not alone. These resources can help with safe housing, emergencies, or connecting with someone who will listen.

If you are in immediate danger or need urgent help, please call 911 or go to the nearest emergency room.

988 Suicide & Crisis Lifeline. Life’s challenges can sometimes be difficult. If you are feeling overwhelmed, facing mental health struggles, or emotional distress, free support is available any time:

  • Call: 988
  • Text: 988
  • Chat: 988lifeline.org
    Trained counselors are here to listen and help, 24/7.

Support for Domestic Violence Survivors. If you or someone you know is experiencing domestic violence, confidential help is available 24/7:

Mental Health & Substance Use Support. The U.S. Substance Abuse and Mental Health Services Administration (SAMHSA) Helpline offers free and confidential support for mental health, drug or alcohol use, and recovery:

Rental, Homelessness, and Eviction Help. Need help with housing challenges, like eviction, renting, foreclosure, or credit issues?

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