U.S. Department of Housing and Urban Development
                         Washington, D.C  20410-8000

                              February 25, 1991

OFFICE OF THE ASSISTANT SECRETARY FOR                            TI-407
HOUSING-FEDERAL HOUSING COMMISSIONER

     MEMORANDUM FOR:  ALL TITLE I LENDING INSTITUTIONS
                      Attn:  Installment Loan Department
     SUBJECT:  Title I Express Telephone Service
 
          We are pleased to announce that, effective March 11, 1991,
     Title I lenders may use a toll-free number to contact HUD staff
     in Washington, D.C. for information or technical assistance on
     the Title I property improvement and manufactured home loan
     programs.  The number is 1-800-733-HOME (or 1-800-733-4663).
     Calling hours are from 9:00 a.m. to 5:00 p.m. Eastern Time,
     Monday through Friday (except Federal holidays).
 
          In order to take advantage of this express telephone
     service, you must use a touch-tone telephone.  Your calls will be
     automatically routed to the appropriate person who can answer
     your questions or provide technical assistance about any aspect
     of the Title I program.
 
          Lenders will also be able to use this number to obtain
     information about their monthly billing statements or to inquire
     about the status of pending claims.  However, lenders are asked
     not to call requesting the status of pending claims until at
     least 30 days after they are filed with HUD, because this will
     only cause delays in claims processing.
 
          This express telephone service can also be used by borrowers
     to obtain the names of approved Title I lenders in their area,
     request information about the program, or register complaints.
 
          If you have any questions about this new service, please
     write to Robert J. Coyle, Director, Title I Insurance Division,
     Room 9158, 451 Seventh Street, S.W., Washington, D.C. 20410, or
     call the Division on (202) 708-288
 
                                   Sincerely yours,
 
                                   Arthur J. Hill
                                   Acting Assistant Secretary for
                                   Housing-Federal Housing Commissioner