This page contains the training materials for the Housing Information Portal (HIP) system. This page is broken out into training for external users (e.g., PHAs and TDHEs) and internal users (e.g., HUD staff). You can navigate to the documents for the type of user you are by clicking on the applicable link below.

There are currently two modules in production - the MTW Supplement module and the Tribal HUD VASH module. As other modules are are released into production and start to be used, other training materials will be added to this page.

Details about getting access to HIP, including who is eligible, can be found in the "getting started" job aids below for the modules that are in production. There are separate job aids for external and internal users, with the exception of internal user Tribal HUD VASH access information for which contact information is provided. A note for internal staff, access to HIP is not automatically provided to all HUD staff.

Jump to:  Training for All Users  |  Training for External Users  |  Training for Internal Users

Training Materials for All Users

System-wide

• Checking your Default Web Browser - you must use a web browser other than Internet Explorer (IE) to perform all actions in the various modules of HIP. If you are unsure which browser is setup in Windows as your default this document will help you determine that and change it if needed.

MTW Supplement

• How to Get Technical Assistance for the MTW Supplement Module - this document will provide all users with information on how to get technical assistance for the MTW Supplement module in HIP.

Training Materials for External Users

System-wide

• Information on Accessing the System - this document includes information on the URL external users should use as well as helpful information about usernames and passwords.

MTW Supplement

• Access Requests and Getting Started with the MTW Supplement Module for external users - this document will provide the details of what a PHA needs to know to request new access, user reactivation, or user deactivation in the HIP MTW Supplement module. It should also be used by new users when they login for the first time.
• Items to Look at Before You Begin - this document will provide you with resources you can review before you start your MTW Supplement form.
• How to Use the MTW Supplement Module - these documents will provide information to PHA users on how to perform the various tasks in the system, including step by step instructions and tips.
  • (Link Corrected) Working with Forms for external users - this document will provide information on how a PHA user will work with MTW Supplement forms overall
  • Working with Forms Section E for external users - this document will provide information on how a PHA user will work with Section E of the MTW Supplement form
  • Working with Forms Section F for external users - this document will provide information on how a PHA user will work with Section F of the MTW Supplement form
  • Working with File Attachments for external users - this document will provide information on how a PHA user will work with files that are attached to an MTW Supplement form.
  • Helpful Hints and Tips for external users - this document will provide helpful information and tips for using the MTW Supplement module.
• MTW Supplement Module PHA User Known Issues - this document will be updated as there are new issues or issues are resolved. This page will not reflect if the document has been updated, but if you open the document you will see the date it was last updated.
• MTW Supplement quarterly report (data export) for external users - this document will help an external user, such as a researcher working with HUD on evaluating the MTW Expansion, to be able to download data for forms with a status of Final in a format that can be imported into various tools and be used for data analysis.
• MTW Supplement web-based form demo

Tribal HUD VASH

• Getting Started Guide
• Submit and Review Tribal HUD-VASH Forms

Training Materials for Internal Users

System-wide

• Logging into HIP with Single Sign On (SSO) - these instructions are only applicable to staff that have already been provided access to the HIP system

MTW Supplement

• Access Requests and Getting Started with the MTW Supplement Module for internal users - this document will provide the details of what a HUD staff person needs to know to request access to the HIP MTW Supplement module, how to request user account reactivation, and how to request account deactivation. It should also be used by new users when they login for the first time.
• How to Use the MTW Supplement Module - these documents will provide information to HUD users on how to perform the various tasks in the system, including step by step instructions and tips.
  • Navigating to the MTW Supplement Module - this document will show you how to navigate to the MTW Supplement module if it does not appear when you login for the first time or if you have navigated away from it.
  • (Link Corrected) Working with Forms for internal users - this document will provide information on how a HUD user will work with MTW Supplement forms
  • (Link Corrected) Working with File Attachments for internal users - this document will provide information on how a HUD user will work with files that are attached to an MTW Supplement form.
  • Helpful Hints and Tips for internal users - this document will provide helpful information and tips for using the MTW Supplement module.
• MTW Supplement quarterly report (data export) for internal users - this document will help an internal user, such as someone in the PIH MTW office or Office of Policy, Development, and Research (PD&R), who is working on evaluating data for the MTW Expansion, to be able to download data for forms with a status of Final in a format that can be imported into various tools and be used for data analysis.
• MTW Supplement Module HUD User Known Issues - this document will be updated as there are new issues or issues are resolved. This page will not reflect if the document has been updated, but if you open the document you will see the date it was last updated.

​Tribal HUD VASH

• Please contact the ONAP HQ Tribal HUD VASH team for the location of the HIP Tribal HUD VASH module documentation for internal users.

Last updated December 2, 2024