1. Program Offices
  2. Chief Human Capital Officer
  3. HUD's Direct Distribution Center
  4. DDS-Glossary
HUD Direct Distribution System - Glossary
Term Definition
Accept Changes Confirms the changes you made on this order entry screen. Changes must be accepted before you may proceed.
All Order Information (including) Internet Orders Provides the details of all orders placed using the Internet order form and the HUD Customer Service Center.
Carrier Vendor that transports shipments.
Code 63 This item is currently under review. No orders are being taken for this item at this time.
Confirmation Number System generated order number provided when orders are placed over the Internet. The Confirmation Number is used to check order status through the Internet.
Directive Number Refers to the HUD directed numeric or alpha-numeric designation assigned to a specifc item.
HUD Client Number Customers frequently ordering information from the Customer Service Center can request a unique client number to eliminate entering their name and address for each order. Frequent users can obtain a unique client number by calling (800) 767-7468.
Internet Order Confirmation Provides the details orders placed via the Internet order form.
Item Number Refers to the numeric designated stock number assigned to specific item.
Item(s) on Backorder Items requested that are not in stock at this time. Backorderd items will be automatically shipped to you when they are restocked.
Keyword Any identifying unique word or number that can be used to search for item(s) in the HUD Direct Distribution on-line Catalog.
No Data Found System message response when insufficient information is either provided by the customer or no data is available from the ordering system. Supplemental instructions are provided for further customer action.
Order Number Number which is assigned to a customer's order, placed through the Internet, and processed by the HUD Customer Service Center. The Order Number may also be used in lieu of confirmation number in checking orders over the Internet or through HUD Customer Service Center.
Package(s) Processed The number of packages shippped.
Unit of Issue How an item is distributed. For example, each package, box, etc.
Status - Cancelled Orders cancelled per client request or cancelled due to our inability to process.
Status - In Process Order submitted by client for processing by the HUD Customer Service Center.
Status - Mailed Date Order shipped.
Status - Ordered Order has been accepted by the HUD Customer Service Center.
Status - Submitted Order being reviewed and processed by the HUD Customer Service Center.