How can we help?
Homelessness
What issue are you facing?
Where to get help
I am at-risk for or currently experiencing homelessness, what should I do?
HUD supports many organizations that provide housing assistance and/or supportive services to people.
HUD is not a direct service provider. For direct assistance, please dial 2-1-1 and contact a homeless service provider in your area.
- Office on Homelessness and Housing Solutions, State of Hawaii for a guide on statewide resources on outreach/service providers, emergency shelters, drop-in and resource centers, HUD's Continuum of Care (CoC) network, mental health, foodbank and SNAP, MedQuest, Medical/Crisis Outreach and Homeless Youth Services (Runaway & Homeless Youth).
- Aloha United Way 211 or dial 211 for access to 4000 local resources. AUW 211 is the statewide helpline connecting you with the resources you may need. The 211-referral hotline offers information on access points to the crisis response system for O'ahu.
- O'ahu Homeless Help Card (2024) Broad list of homeless resources provided by Partners in Care O'ahu, the CoC network of service providers for O'ahu including Outreach Provider Map. Bridging the Gap Hawaii is the CoC for the other island Counties.
- Find resources for temporary shelter, food, healthcare and other services here.
- Youth: Ages 18-24
RYSE (Residential Youth Services & Empowerment) Mainline: (808) 498-5180, Mobile Crisis Outreach: (808) 861-6066
Hale Kipa Mainline: (808) 589-1829, Youth Outreach Team/Drop-In Center: (808) 942-5858 - Veterans:
Matsunaga VA Medical Center in Honolulu: If you need help, please call: 1-(800) 214-1306 for options from emergency housing to transitional housing to permanent housing, HUDVASH.
You may also contact the National Call Center for Homeless Veterans Emergency hotline at (877) 424-3838 for assistance. - Seniors & Disabilities:
Aging & Disability Resource Center includes Senior Information Handbook and Oahu Housing Information for Seniors. For help contact :(808)-768-7700 For statewide site covering all islands: Hawaii ADRC (808) 643-2372, TTY (808) 643-0889. - Persons Experiencing Domestic Violence
- If you are in danger, please call 911. The national domestic violence hotline is 1-(800) 799-SAFE (7233) or TYY: 1-(800) 787-3224
Or text “START” to 88788. - Hawaii State Coalition Against Domestic Violence to access the resources you need statewide and local.
- If you are in danger, please call 911. The national domestic violence hotline is 1-(800) 799-SAFE (7233) or TYY: 1-(800) 787-3224
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Affordable Places to Live
What issue are you facing?
Where to get help
I am in search of affordable places to live, where can I get help?
HUD supports many organizations that provide housing assistance and/or supportive services to people.
HUD is not a direct service provider. For direct assistance, please refer to the following resources:
- Affordable Rental Housing Inventory The list represents a statewide inventory of Hawaii's affordable housing projects. The list includes affordable housing funded by HUD, USDA-RD, LITHC or owned by the local government. It is periodically updated. Contact the Management Agents listed regarding vacancy and your eligibility.
- Find a list of Public Housing Authority contacts by State or call (800) 955-2232 for help to find your local Public Housing Authority. By contacting the PHA you may check whether the waiting lists for public housing OR for a Section 8 voucher is open for you to apply.
- Aloha United Way 211. Or dial 211 for access to 4000 local resources. AUW 211 is Hawai’i’s statewide helpline connecting you with the resources you may need.
I need rental assistance (i.e. Section 8) from HUD, am I eligible and how do I apply?
HUD has rental assistance and housing resources through the Public Housing and Housing Choice Voucher programs.
- Public Housing provides decent and safe rental housing for eligible low-income families, the elderly and persons with disabilities. HUD provides federal aid to local Public Housing Authorities (PHA) that manage public housing for low-income residents at rents they can afford.
- Eligibility: Public Housing is limited to low-income families and individuals. A Public Housing Authority determines eligibility based on 1) annual gross income, 2) whether you qualify as elderly, a person with disabilities or as a family, and 3) U.S. citizenship or eligible immigration status.
- To apply, contact your local Public Housing Authority. You can select your State or territory from contact list or via the map.
Housing Choice Voucher (commonly known as Section 8)
- The Housing Choice Voucher (HCV) program assists low-income families, the elderly, and the disabled to afford decent, safe and sanitary housing in the private market. Housing assistance is provided through HUD on behalf of the family or individual, so participants can find their own housing. You can use an HCV to pay for all or part of the rent.
- Eligibility: A Public Housing Authority will determine eligibility for the housing choice voucher program based on the total annual gross income and family size, U.S. citizenship and specified categories of non-citizens who have eligible immigration status.
- To apply, contact your local Public Housing Authority. During the application process, a Public Housing Authority will collect information on family income, assets and family composition. The Public Housing Authority will use this information to determine program eligibility and the amount of the housing assistance payment.
Homeownership
What issue are you facing?
Where to get help
Where can I get information about becoming a homeowner?
- Learn more about homebuying from HUD's website or the Consumer Financial Protection Bureau
- Speak with a HUD Approved Housing Counselor about becoming a homeowner.
A HUD Approved Housing Counseling Agency can offer advice customized to your housing needs. Search online for a HUD Approved Housing Counselor near you or call (800) 569-4287.
How do I learn about Federal Housing Administration (FHA) loans and programs?
- Office of Single-Family Housing Includes FHA's Single Family mortgage insurance programs for homebuyers and homeowners.
I am interested in buying a HUD home, where can I find information about HUD homes?
- Use the HUD Home Store to find HUD homes for sale
- Homes for Sale This site offers homes for sale from other Federal agencies including HUD both singe-family and multifamily properties.
What are other options for homeownership?
- USDA Rural Development for Hawaii & Western Pacific - Single family housing loans for low and very-low individuals and households
- Speak with a HUD Approved Housing Counselor who can offer advice customized to your housing needs. Search online for a HUD Approved Housing Counselor near you
I need to know how to pay off my FHA loan, where do I find this information?
- Find Information on my FHA loan
- Use the SMART Integrated Portal to make a request and begin the subordination process (see SMART FAQs & Resources)
- Contact a Secretary-Held Mortgage Servicing Contractor
- If you have more questions, contact the FHA Resource Center:
Email: answers@hud.gov
Call: (800) 225-5342. Open 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.
What are my options for home improvement?
- There are various federal loan programs and community-based programs to help with home repairs and improvements. Learn more about HUD’s Home Improvements programs
- If you have more questions, contact the FHA Resource Center: Email: answers@hud.gov Call: (800) 225-5342
- USDA Rural Development Office for Hawaii & Western Pacific: Single family loans to very-low-income homeowners to repair their homes or grants to elderly very-low-income homeowners to remove health and safety hazards. Call: (808) 933-8380
- Search online for a HUD Approved housing counselor near you or call (800) 569-4287 or (202) 708-1455 (TTY).
I am facing foreclosure, what can I do?
- Speak with a HUD Approved Housing Counselor who can offer advice customized to your housing needs. Search online for a HUD Approved Housing Counselor near you
- Explore Homeowner Assistance Fund (HAF)
I am worried about lead-based paint, where can I find information about it?
- Lead Based Paint Information. Also, check the Housing Quality & Improved Living Conditions section.
Report Housing Discrimination
What issue are you facing?
Where to get help
I need to report housing discrimination, where do I go?
* The Fair Housing Act prohibits discrimination because of race, color, national origin, religion, sex (including gender identity and sexual orientation), familial status, or disability.
* The Fair Housing Act prohibits discrimination because of race, color, national origin, religion, sex (including gender identity and sexual orientation), familial status, or disability.
- Please visit the Fair Housing and Equal Opportunity Page
- File a complaint with HUD’s Office of Fair Housing and Equal Opportunity (FHEO) Office:
- Online
- Call: (800) 347-3739
- You may also contact: Hawaii Civil Rights Commission, State of Hawaii who also takes Fair Housing Act discrimination complaints. The HCRC receives, investigates, conciliates, and adjudicates complaints of discrimination. State law also includes additional covered classes.
I need information about reasonable accommodations and modifications or disabilities and assistance animals.
I have a disability. What do I need to know?
I have a service animal. What do I need to know?
I have a disability. What do I need to know?
I have a service animal. What do I need to know?
Rent Relief & Eviction Resources
What issue are you facing?
Where to get help
I am facing eviction, what can I do?
HUD supports many organizations that provide housing assistance and/or supportive services to people.
HUD is not a direct service provider. For direct assistance, please refer to the following resources:
- Contact Legal Aid Society of Hawaii for legal assistance and find eviction resources for each County.
- Speak with a HUD Approved Housing Counselor to help avoid eviction:
A HUD Approved Housing Counseling Agency can offer advice customized to help you prevent eviction. Search online for a HUD Approved Housing Counselor near you or call (800) 569-4287 or (202)-708-1455 (TTY). - Tenants Rights and Responsibilities
- State of Hawaii Landlord Tenant Information - Department of Commerce and Consumer Affairs Landlord/Tenant questions are handled by the Office of Consumer Protection's Landlord/Tenant hotline, (808) 586-2634 and is open from 8:00 a.m. to 12:00 noon on state workdays.
I need rental payment assistance, where can I get help?
- Speak with a HUD Approved Housing Counselor about becoming a homeowner. A HUD Approved Housing Counseling Agency can offer advice customized to your housing needs. Search online for a HUD Approved Housing Counselor near you
- Get Help Paying Rent and Bills - Consumer Financial Protection Bureau
- Rent Relief Resources
I need utility payment assistance, where can I get help?
- Aloha United Way 211. Or dial 211 for access to 4000 local resources. AUW 211 is the statewide helpline connecting you with the resources you may need.
- Contact the Low Income Home Energy Assistance Program (LIHEAP) or Low-Income Home Water Assistance Program (LIHWAP) to apply for assistance to pay electric, gas, water or wastewater bills. Applications are accepted by Community Action Agency that serves your island.
Speak to a Housing Counselor
What issue are you facing?
Where to get help
I'd like to speak with a housing counselor, what can they assist me with?
- Becoming a homeowner
- First-time homebuyer programs
- Foreclosure assistance
- Home improvements/repairs to my home
- Renting
- Reverse Mortgage Counseling
Speak with a HUD Approved Housing Counselor. A HUD Approved Housing Counseling Agency can offer expert advice customized to your specific housing needs.
- Search online for a HUD Approved housing counselor near you or call (800) 569-4287 or 202-708-1455 (TTY).
I am over 62 years old and am looking for a reverse mortgage. Where do I start?
I am homeless and looking for homeless counseling services.
I am homeless and looking for homeless counseling services.
I am a first-time homebuyer. Where can I learn about first-time homebuyer mortgage programs?
- Contact Legal Aid Society of Hawaii the only HUD-approved housing counseling agency providing reverse mortgage counseling. For online intake call (808) 536-4302 (OAHU) or (800) 499-4302 (NEIGHBOR ISLANDS) for phone intake services.
- Contact Hawaiian Community Assets for services for homeless counseling.
- Contact Hawaii Homeownership Center or Hawaiian Community Assets on lending programs.
Housing Quality & Improved Living Conditions
What issue are you facing?
Where to get help
I am in HUD funded housing, where can I find information about my property/unit inspection?
- Resident Information
- REAC Real Estate Assessment Center
I am in HUD housing. Where can I share my concerns and issues regarding the housing?
- Check the HUD Multifamily Housing List to verify it's a HUD multifamily property. Please contact your Asset Manager @ sf.incoming@hud.gov for service not via phone. The email link tracks all customer calls to ensure service.
- If your property is not on the HUD Multifamily Housing List, then please contact Hawaii Housing Finance & Development Corporation (HHFDC): HOUSING INFORMATION OFFICE (808) 587-0597 to verify if it's a Low-Income Housing Tax Credit (LIHTC) property.
- Hawaii Public Housing Authority Complaint: Please contact HPHA with your complaints: https://hpha.hawaii.gov/contact and ask for management.
What are housing quality standards?
I am worried about lead-based paint. Where can I find this information?
- Lead Based Paint Information
- Hawaii Childhood Lead Poisoning Prevention Protecting keiki from lead. Free resources, screenings, fact sheets. Call or text: (808) 733-9012.
What are my options for home improvement?
- There are various federal loan programs and community-based programs to help with home repairs and improvements. Learn more about HUD's Home Improvements programs
- If you have more questions, contact the FHA Resource Center: Email: answers@hud.gov Call: (800) 225-5342
- USDA Rural Development Office for Hawaii & Western Pacific: Single family loans to very-low-income homeowners to repair heir homes or grants to elderly very-low-income homeowners to remove health and safety hazards. Call: (808) 933-8380
- Search online for a HUD Approved housing counselor near you or call (800) 569-4287 or (202) 708-1455 (TTY).
How do I address indoor air quality problems such as mold or flooding?
- Indoor Air Quality (Hawaii Department of Health) - brochures and links to improve indoor air quality and prevent/remove mold.
Disaster Resources
What issue are you facing?
Where to get help
I have experienced a disaster and need to register with FEMA. What do I do?
Immediately after a disaster, FEMA, the U.S. Small Business Administration, and other government agencies offer initial assistance. HUD then provides additional support for ongoing recovery through programs and partnerships.
- Register with FEMA online
- Register through FEMA’s disaster app on your smartphone. If you haven’t downloaded the app yet, you can go to www.fema.gov/about/news-multimedia/mobile-products
- Call (800) 621-3362. Phone lines are open 7 a.m. to 7 p.m. local time, seven days a week until further notice. Multilingual operators are on duty.
I have experienced a disaster and need to reach out to my Local Red Cross for help. Where do I go?
Reach out to your local Red Cross; Hawaii Red Cross CALL: (808) 734-2101.
REQUEST FOR ASSISTANCE WITH DISASTER RELIEF
- Oahu: (808) 739-8113
- Kauai: (808) 245-4919
- Maui: (808) 244-0051
- Hawaii: (808) 935-8305
I experienced a disaster and need help.
- HUD Disaster Resources
- HUD Disaster Line: Call (800) 304-9320 or email recovery@hud.gov
- Speak with a HUD Approved Housing Counselor. A HUD Approved Housing Counseling Agency can offer advice customized to your housing needs. Search online for a HUD Approved Housing Counselor near you or call (800) 569-4287
- Aloha United Way 211. Or dial 211 for access to 4000 local resources. AUW 211 is Hawai'i's statewide helpline connecting you with the resources you may need.
Pacific Insular Areas
What issue are you facing?
Where to get help
Where do I start if I have issues with housing, homelessness, discrimination, disaster, etc. in Guam?
Guam Primary Point of Contact
Ms. Elizabeth Napoli
Executive Director
Guam Housing and Urban Renewal Authority
Government of Guam
efnapoli@ghura.org 1 (671) 477-9851 TTY: 1 (671) 472-3701
Where do I start if I have issues with housing, homelessness, discrimination, disaster, etc. in the Commonwealth of the Northern Mariana Islands?
CNMI Primary Point of Contact
Ms. Zenie Mafnas
Deputy Director
Northern Marianas Housing Corporation
Commonwealth of Northern Mariana Islands
deputydirector@nmhcgov.net 1 (670) 234-6866/ 9447/ 7670
Where do I start if I have issues with housing, homelessness, discrimination, disaster, etc. in American Samoa?
Primary Point of Contact [and CDBG]
Ms. Petti Matila
Director
Department of Commerce
American Samoa Government
Petti.matila@doc.as.gov 1 (684) 633-5155
HOME
Ms. Ruth Matagi
President
Development Bank of American Samoa
ruth.matagi@dbas.as 1 (684) 633-4031
ESG
Mr. John Suisala
Director
Department of Human and Social Services
jsuisala@dhss.as 1 (684) 633-7506
My Local Office Information
For assistance at all times, we encourage you to utilize the self-help resources above.
If you are unable to have your questions answered from the resources above, please click on the Need More Help button below to contact your local office for further assistance.
Honolulu Field Office
Pauahi Tower
1003 Bishop Street, Suite 2100
Honolulu, HI 96813-6463
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Phone: (808) 457-4662
TTY: Dial 7-1-1 (Not available in all areas)
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Fax: (202) 485-9190
Office Hours: 9:00 am to 4:00 pm, Monday to Wednesday.
By appointment only, Thursday and Friday.
Jocelyn Leialoha M Doane, Field Office Director
Interested in learning more about what HUD is doing in your community?
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⚠ In Distress? Reach Out for Help Now
At HUD, we know housing challenges often come with other struggles. You’re not alone. These resources can help with safe housing, emergencies, or connecting with someone who will listen.
If you are in immediate danger or need urgent help, please call 911 or go to the nearest emergency room.
988 Suicide & Crisis Lifeline. Life’s challenges can sometimes be difficult. If you are feeling overwhelmed, facing mental health struggles, or emotional distress, free support is available any time:
- Call: 988
- Text: 988
- Chat: 988lifeline.org
Trained counselors are here to listen and help, 24/7.
Support for Domestic Violence Survivors. If you or someone you know is experiencing domestic violence, confidential help is available 24/7:
- Call: 1-800-799-SAFE (7233)
- Text: "Start" to 88788
- Visit: The National Domestic Violence Hotline
Mental Health & Substance Use Support. The U.S. Substance Abuse and Mental Health Services Administration (SAMHSA) Helpline offers free and confidential support for mental health, drug or alcohol use, and recovery:
- Call: 1-800-662-HELP (4357)
- TTY: 1-800-487-4889
- Text: Your ZIP code to 435748
- Visit: SAMHSA's National Helpline
Rental, Homelessness, and Eviction Help. Need help with housing challenges, like eviction, renting, foreclosure, or credit issues?
- Find a Housing Counselor: HUD's Housing Counseling Resources
- Call: 800-569-4287 (or 202-708-1455 for TTY) for multilingual assistance or disaster relief assistance.
- Visit: www.findhelp.org
